RETURNS
We really hope that you like your purchase from us. However if you're unhappy with your purchase then then you can return them to us. To be eligible for a refund, simply return unwanted items in a resaleable condition within 15 days from the date of delivery with the original receipt & order number and we’ll process this for you. Once we’ve received your return, we’ll process the refund within 5 working days.
We will not accept any returns that are not complete in the original packaging and unopened.
Please note, we don’t send confirmation emails to let you know we’ve received your return. Therefore, we ask that after 10 working days, if you haven’t been refunded then please do contact a member of our team at info@partycherubs.com.
HOW TO REACH US
DAMAGED OR FAULTY GOODS
Telephone - 07757 715 092
If you are returning products that are either faulty or damaged, we ask that you send us an email at info@partycherubs.com with your order number & a photo as proof of damage. We will then confirm how to arrange for a refund to be processed or product replaced.
If you have a query that isn’t answered here, please contact info@partycherubs.com
Please send your returned goods, including your original order confirmation to the address below:
Email - info@partycherubs.com
Address -
The Office
King Street
Mortimer Common
Berkshire RG7 3RS
PARTY CHERUBS
23 KING STREET
MORTIMER COMMON
BERKSHIRE RG7 3RS